Return Policy        Shipping Policy     Damages Policy   Order Cancellation Policy

We reserve the right to refuse and/or cancel any order which we feel will
create problems for both parties.
Click above for more on this
 

Return Policy

To insure the highest quality possible for you, all products are fully inspected before shipping.

Any problem with an order must be reported to us IMMEDIATELY
within 72 hrs. of its delivery
No claims will be accepted after this period.

NON-RETURNABLE ITEMS

Custom Imprinted orders
Personalized Items
Tiaras
JEWELRY
Clothing (Baptism Gowns/Bonnets, Communion Dresses, and Veils)
Baby Shoes
and Clearance Items
are NOT returnable

Other merchandise may be returned for Exchange Only^* and copy of corresponding invoice must accompany the return in order for us to issue the corresponding credit toward an exchange.  All goods must be returned within 7 days of receipt of merchandise and in saleable condition in original package as received, unused, and undamaged.   No exchanges will be given for products that have been damaged as the result of customer misuse or neglect.  Determination of goods returned in a "saleable condition" is at the sole discretion of Starlite Weddings & Occasions.   Merchandise not returned in saleable condition will be returned to the customer at customer's expense.  We do not accept goods returned after 7 days.

Shipping charges are non-refundable or creditable.
Customer is responsible for all shipping charges.
NO EXCEPTIONS -- All returns are subject to a 20% restocking fee.

All exchanges must be authorized with a Return Authorization Number.
NO EXCEPTIONS TO THE POLICY!
Unauthorized Returns will not qualify for an exchange - they will NOT be accepted
and Customer sending unauthorized return will be responsible for all
Return Shipping charges to receive the merchandise back from us.
Merchandise will remain yours for up to 6 months - which we will hold in storage.

For a Return Authorization Number, please email:
Return Authorization Email Request
**Be sure to include the reason for the return**

It is imperative that you use a reputable shipping company
and for your own protection, use a trackable shipping method
so that you may receive evidence that the return package has
indeed been delivered to us.

No credit card or check refunds will be issued... ONLY an exchange of merchandise.

^{*Exchanges apply to other merchandise of equal or greater value ONLY.}

Shipping Policy

Most stationery items such as birth announcements, baby and bridal shower invitations, christening and communion remembrance cards will ship within 3 to 5 business days.  Some other products are not regularly kept in stock and may require more time to receive from the manufacturer.  In such instances, the estimated delivery time for the product will be 1 to 2 weeks.

Standard shipping is via FedEx Ground/Home Delivery  for most items, and on occasion United States Priority Mail.  Shipping may be upgraded to Next Day Service at the customer's request for an additional charge - customer needs to request upgrade in the Special Instructions section of the Checkout Form.

FedEx Ground/Home Delivery shipping time requires
2 to 6 business days (depending on your location)
for U.S. Customers, and 8 to 12 business days for deliveries to Canada.
We can provide you with FEDEX tracking numbers at your request
once merchandise has shipped so that you can follow the progress of your shipment.

U.S. Priority Mail takes approximately 2 to 3 business days,
however, there are no shipping time guarantees offered by the U.S. Postal Service.
 

IMPORTANT NOTICE

Please note that our carriers have been very reliable,
however Starlite Weddings & Occasions (starwedd.com),
cannot guarantee or warrant a particular delivery date.
Starlite Weddings & Occasions cannot be responsible for delays
caused by the carrier or the recipient, and in the case of international shipments
customs inspections, tariffs, or any other matter beyond our control.
Starlite Weddings & Occasions will NOT be responsible for delays
due to acts of God, acts of War, or any national emergency crisis.
Starlite Weddings & Occasions cannot guarantee the performance of any shipping service.

In the unlikely event that your package is not delivered within the specified delivery timeframe,
please contact us via email and we will confirm/provide you with your
corresponding tracking number so that you can go to the shipper's website
to track the status of your package.

If your package has been confirmed/declared as lost by either the U.S. Postal Service
or FEDEX, we will file a claim with the carrier to recover the costs
and will then reprint (if applicable) or ship you a replacement order.
No order can be reprinted or shipped until it has been declared lost
by U.S. Postal Service or FedEx
unless a new order is placed by the customer and paid for in full.
Once the corresponding shipper has issued a refund check, we will credit you for the duplicate order.

If your package has been CONFIRMED as DELIVERED with evidence provided by the U.S. Postal Service or FedEx or any other corresponding carrier, neither the shipping carrier
NOR Starlite Weddings & Occasions
(starwedd.com) can be responsible for a claim of non-delivery.

Damages Policy

Once a shipment has left "Starlite Weddings & Occasions" the responsibility and ownership of the product has transferred to the customer.
If your package has been damaged during transit by either the U.S. Postal Service or FEDEX,
you will need to file a claim with the carrier to recover the costs
and we will then reprint (if applicable) or ship you a replacement order.
No order can be reprinted or shipped until the damage has been confirmed
by U.S. Postal Service or FEDEX
unless a new order is placed by the customer and paid for in full.
Once the damage has been confirmed by the carrier, and a claim has been initiated by the customer,
the carrier will need to issue a refund for the damages.
All shipping companies require that the original packaging
be kept until a claim is settled.

Order Cancellation Policy

Starlite Weddings & Occasions (starwedd.com)'s goal is to provide the fastest possible service to its customers. In order to accomplish this goal, orders are automatically processed shortly after they are received. We currently cannot guarantee that we will be able to cancel your order.  We recommend that all customers wishing to cancel an order do so within 45 minutes of original order placement during our normal business hours. If your order has not been cancelled within this timeframe, there is a good chance that your order could already be on its way to you.

ALL PRINTED PRODUCTS - NO CANCELLATION IS AVAILABLE AFTER THE 45 MINUTE TIMEFRAME AFTER SUBMITTING YOUR ORDER HAS ELAPSED. THIS IS DUE TO THE PERSONALIZED NATURE OF PRINTED PRODUCTS WHICH AFTER PROCESSING / PRINTING CANNOT BE USED FOR RESALE. NO EXCEPTIONS

Once you place the order, we will proceed to ship from stock or place a purchase order to the manufacturer and have them ship directly to you.   Since generally we are not allowed to return purchased items, we cannot accept cancellations. So please be sure about the purchase you are making. Once you do it, it is final.  However,
   
- If you email us within the 45 minute timeframe and want to cancel the order before we have processed it in our system, we will gladly cancel  it, but will need to charge you a $10 cancellation fee.

     - If you email us AFTER THE 45 MINUTE TIMEFRAME and want to cancel the order after we have processed in our system, but the product has not shipped yet: Provided that we can stop the shipment, we will gladly cancel your order, but will have to charge you a 20% restocking cancellation fee.

    - If product has shipped: NO CANCELLATION WILL BE POSSIBLE.  Please refer to our Returns policy.